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Administrative Staff
Appointment Coordination
1. Allows extra time when scheduling meetings
outside the office.
2. Coordinates and updates all office calendars.
Manager Support
1. Discusses ideas for improvement with manager.
2. Sifts through information to determine what is important
to managers.
Managing Office Technology
1. Troubleshoots software problems.
2. Learns about trends in office software.
Meeting Preparation
and Coordination
1. Secures room location.
2. Prepares handout materials.
Office Communication
1. Assertively establishes deadlines with
others.
2. Refers callers to appropriate person or department.
Office Organization
1. Identifies processes that slow down office
productivity.
2. Purges files at least annually.
Problem Solving
1. Implements solutions at the most effective
time.
2. Evaluates the outcome of actions.
Professional Behavior
1. Maintains a neat appearance.
2. Remains calm and even tempered with upset callers.
3. Is punctual for work.
Professional Development
1. Seeks advice from mentors or superiors.
2. Reads a variety of professional materials.
Supporting Multiple
Managers
1. Looks ahead to upcoming projects to plan
time accordingly.
2. For large projects, asks managers to give materials in
segments to prevent overload.
Task and Project Management
1. Sets project phases and deadline dates.
2. Prioritizes projects.
Time Management
1. Uses time efficiently to accomplish tasks.
2. Clusters similar activities in order to maintain focus.
Have questions or need more information on
our survey administration service? Email
us or call: 1-800-488-6463 or 757-873-3700, ext. 201.
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