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Learn how your company can use 360-degree feedback
effectively by exploring
the links below. Each of the sections has detailed answers to
a number of
important questions.
"The
Prudent Path: How to Avoid the Dangers of Using 360-Degree
Feedback in Performance
Management"
Dennis E. Coates, Ph.D.
My first experience with multi-source
appraisal happened at West Point in 1963, where cadets formally
evaluated each other's performance three times a year. The
ratings had profound consequences. Academy officials studied
the scores along with several other performance factors. If
peer ratings were consistently low, a person could be expelled
from the Academy. During my four years there, I knew several
students who were forced to leave under this system.
By contrast, this early form of 360-degree
feedback was practically unknown in business organizations
thirty
years ago. 360 did not become popular until the late
1980s, and then mostly as an executive development tool.
Today, it has been introduced into most Fortune 1000
companies, and
its use is spreading. It is now affordable enough to use
with all employees, and it's also flexible enough to
use in a variety
of applications, such as leadership development, team development,
customer feedback and organization
climate surveys... Click
here to read the entire article
"Process and Results:
The Twin Challenges of Performance Management"
Dennis
E. Coates, Ph.D.
A
large, exclusive retirement community began using performance
appraisal several years ago. Although the completed
appraisals are kept on file, their only practical use
has been to determine the amount of an employee's salary
increase. The problem is that managers are given quotas
for the increases, so they award ratings more to justify
the increases than to record an evaluation of performance.
Consequently, many employees complain that their evaluations
are inaccurate and unfair. Every year this process
stirs feelings of stress, anger and distrust that linger
for months...Click
here to read the entire article
Feedback doesn't have to be complex. It helps if you
know the terms that are frequently used. Our "Glossary" is
a helpful resource for anyone who uses 360-degree feedback.
Have questions or need more information on our survey administration
service? Email
us or call: 1-800-488-6463 or 757-873-3700, ext. 201. |
