Assessment - The process of giving and receiving feedback about observed behaviors, using categories of survey items, rating scales and comments. An assessment can also be the compilation of a specific person's feedback.

Assignment - The process of specifying who will receive feedback (subjects), who will give it (respondents) and the relationship of respondents to each subject.

Assessment media - The means by which an assessment is distributed and completed: includes web (standard) and paper

Categories - A focused area such as "Innovative Problem-Solving". Items are assigned within categories. Reports can give an overall averge of items within categories.

Item - A single question that can be responded to with numeric scales and/or comments.

Participant - Anyone who participates in a 20/20 Insight GOLD project, whether they are a respondent giving feedback or a subject receiving feedback.

Password - A confidentiality feature in 20/20 Insight GOLD, required in order for respondents to open their assessments. Respondents will be able to set their own passwords.

Project /Survey - An administration of feedback defined by who is giving it, who is receiving it, and what the feedback is.

Respondent - A person who gives feedback.

Respondent relationship - A phrase that describes the relationship of the respondent to the subject. Reports data is displayed for each relationship type.

Scales - The unit of measurement for the assessment, includes the question stem and descriptors, used with a range of numeric ratings.

Summary questions - End-of-survey questions that ask for only comments and no numerical ratings.

Web assessment - An assessment file that lets respondents complete the assessment from a web server hosted by PSS.

Have questions or need more information on our survey administration service? Email us or call: 1-800-488-6463 or 757-873-3700, ext. 201.